Política de reembolso

Return & Refund Policy

 

We want you to be happy with your purchase. You may return most new, unused items in their original packaging within 30 days of delivery for a full refund.

 

How to start a return: Contact us through our Contact page with your order number and the reason for the return. We will send you return instructions. Items sent back without first requesting a return will not be accepted.

 

Conditions: Items must be unused, in the same condition you received them, with all tags and original packaging. Opened toys, personal care items, sale or clearance items, and gift cards cannot be returned unless they arrived damaged or defective.

 

Damaged, defective or wrong items: Please inspect your order on arrival and contact us within 7 days if an item is damaged, defective or not what you ordered. We will cover return shipping and send a replacement or refund.

 

Return shipping: Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

 

Refunds: Once we receive and inspect your return, we will notify you of the approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the refund.

 

Exchanges: The fastest way to get a different item is to return the original and place a new order.